WFR
Faciltating Communities
Learn to Engage Your Members in a 2-Day Masterclass
How can a community help your business?
Increase retention for existing customers
Increase (repeat) purchases
Reduce marketing costs
Gather feedback & build innovation
Reduce customer service costs
Tap into a recruitment pool
New sales leads
Why join?
Understand
Understand the core principles of facilitation and experience design
Learn
Learn how to create engagement and deep participation in any event
Practice
Practice powerful facilitation techniques and formats
Join the masterclass to improve your community
Walk the talk
We’ve distilled the best practices and know-how we’ve learned from our years of experience in a single, easy-to-follow masterclass.
The days are designed to be short and to the point, so you can quickly and easily get the information you need.
This is a masterclass. You are improving by building!
What is this Masterclass?
A learning day
Experience first-hand how to engage and connect people
A practical experience
Actively participate in facilitating, role-plays and group activities
An improving plan
Leave with real tools & techniques that you can apply immediately
But what isn’t?
A passive class
You’ll be actively involved in facilitating & practicing techniques
A one-size-fits-all
You’ll discover your facilitation style while experimenting with different strategies
A waste of energy
To respect your time, we compressed the know-how into just a couple of hours
Agenda
October 24
9:30 – 13:30 GMT+3
Online
9:30 - 10:30 Welcome to the masterclass
Intro from Madalina & Liviu
Check-in with the other participants
10:30 - 11:45 How to structure meaningful events
Facilitation vs. presentation
Understanding group dynamics
Constructive dialogue
The anatomy of a transformational event
Redesigning a boring meeting
Coffee break
11:45 - 13:30 The power of storytelling in facilitation
Great facilitators don’t just guide – they tell stories
The story challenge
The “Hot Seat”
Closing Check-out
October 25
9:30 – 13:30 GMT+3
Online
9:30 - 11:45 Facilitation techniques
Group energizer
Holding space vs. leading space
The silence experiment
High-engagement formats for community events
Designing your own engaging event
Coffee break
11:45 - 13:30 Setting your facilitation journey
The energy curve of events
Leading a mini-ritual
What’s your facilitation style?
“My next step” commitment
Q&A
Our experience
100+
Communities Helped
1k+
Community Events
10k+
Community Hours
Your Commitment
Bring your curiosity and questions
Be fully present and engaged
Work 2 days on your community
Your Investment
What do you get if you join the Masterclass?
2 days packed with theory, exercises & next steps
Working documents containing templates & frameworks
A curated list of resources for in-depth study
A space to ask us questions & discuss with other participants
A follow-up meeting 2 months after the masterclass
A price that is fair both to you and for the value we provide
All for a one-time payment of €199
Or join the complete community building track
The Mastermind
It's the complete community builder track including:
1 Workshop: Learn the community foundations & build your strategy
1 Facilitation Masterclass: Practice how to make people talk at any event
1 Data Masterclass: Measure what's useful. Make better decisions!
Two 1‑on‑1 sessions between learning blocks for implementation support
3 workshops bundled for €399, instead of €597
FAQ
What is the Mastermind, and who is it for?
The Mastermind is the full track combining the Workshop, the Data & Facilitation Masterclasses, and two 1‑on‑1 sessions.
It’s for community managers who want clear steps, concrete feedback between sessions, and a complete way to grow their community without guesswork.
So in 3 words, what's this facilitation masterclass about?
Make 🪄
People 🙋🙋🏼♀️
Talk 🗣
What is Facilitation?
Facilitation is when someone helps a group of people work together, talk, and make decisions in a way that everyone gets a chance to contribute.
The facilitator’s job is to make sure everyone gets a chance to speak and stay on track, without taking control of the conversation.
Am I going to learn how to start a community?
Although we are going to touch on some of the main elements of crafting a community strategy, we will not go in-depth with the process of starting a community.
But fear not, we got you covered at the next Start Your Community Workshop!
When does the masterclass take place?
On October 24 and October 25 between 9:30 and 13:30 GMT+3.
Where?
Online on Zoom.
What happens after I pay?
You will get an onboarding email with all the details about the masterclass.