Data-Driven Community Management

Make sure you are on the right track in a 2-Day Masterclass

How can a community help your business?

Increase retention for existing customers

Increase (repeat) purchases

Reduce marketing costs

Gather feedback & build innovation

Reduce customer service costs

Tap into a recruitment pool

New sales leads

Why join?


Understand the importance of leveraging data for community building


Learn strategies and tools for collecting, analyzing, and applying data insights to grow


Explore how data-driven approaches can drive sustainable growth and innovation

Join the masterclass to improve your community

Walk the talk

We’ve distilled the best practices and know-how we’ve learned from our years of experience in a single, easy-to-follow masterclass.

The days are designed to be short and to the point, so you can quickly and easily get the information you need.

This is a masterclass. You are improving by building!

What is this Masterclass? 

A learning day

Sessions on identifying key community metrics and KPIs

A practical experience

Design a data collection plan and setting community goals

An improving plan

Analyze and leverage data insights

But what isn’t?

A data class

You will address community building related data management

A magic formula

You will have to work afterwards to adjust your data collection and insights

A waste of energy

To respect your time, we compressed the know-how into just a couple of hours


July 1

9:30 – 13:30 GMT+3


9:30 - 10:30 Welcome to the masterclass

Idea Icon - Theory  Intro from Madalina & Liviu

  Check-in with the other participants

10:30 - 11:45 Defining what do we measure

Idea Icon - Theory  Community building process

Idea Icon - Theory  Common mistakes

Idea Icon - Theory  Identifying key community metrics

Tools Icon - Practical work  Defining your community goals

Tools Icon - Practical work  Defining your community KPIs

  Coffee break

11:45 - 13:30 Data collection strategies

Idea Icon - Theory   Data collection tools

Tools Icon - Practical work   Designing a data collection plan 

Idea Icon - Theory   Best practices in data collection

Tools Icon - Practical work   Making sure we collect the data

July 2

9:30 – 13:30 GMT+3


9:30 - 11:45 Analyzing and leveraging data insights

Idea Icon - Theory   Data analysis tools

Tools Icon - Practical work   Analyzing community data sets

Idea Icon - Theory   Identifying actionable insights

   Coffee break

11:45 - 13:30 Applying data insights to drive community growth

Idea Icon - Theory   Putting data into practice

Tools Icon - Practical work   Choose your next steps

Idea Icon - Theory   Next actions and key takeaways

Idea Icon - Theory   Q&A

Our experience


Communities Helped


Community Events


Community Hours

Improved critical parts that were game-changers


It was a pleasure to be part of the masterclass. The meaningful theory, practical exercises, and personalized feedback were a perfect combination of ingredients. I appreciated a lot the interest given to understanding and improving each community present. It helped me see my community through different lenses and to improve critical parts that were game-changers.


Adelina Panaite – Digital Engagement Specialist at Digital Nation

Your Commitment

Bring your curiosity and questions

Be fully present and engaged

Work 2 days on your community 

Your Investment

What do you get if you join the Masterclass?

2 days packed with theory, exercises & next steps 

Working documents containing templates & frameworks

A curated list of resources for in-depth study

A space to ask us questions & discuss with other participants

A follow-up meeting 1 Month after the masterclass

A price that is fair both to you and for the value we provide

All for a one-time payment of €149


When does the masterclass take place?

On July 1 and July 2 between 9:30 – 13:30 GMT+2.


Online on Zoom.

What happens after I pay?

You will get an onboarding email with all the details about the masterclass. 

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Bucharest, Romania, EU